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Author Topic: How Can I Clean My Cousin's Laptop of Viruses  (Read 635 times)

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How Can I Clean My Cousin's Laptop of Viruses
« on: November 01, 2014, 06:07:38 PM »
So, my cousin has a laptop that she's overran with viruses and is making it extremely difficult to do anything on (including play WoW as my uncle is trying to do currently). We've tried CCleaner and Avast, but not so much as a dent.

Should we format it? How do you format Windows 8?

Any other free ideas?







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Maya Nakashima

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Re: How Can I Clean My Cousin's Laptop of Viruses
« Reply #1 on: November 02, 2014, 05:02:40 AM »
I feel like if your cousin's laptop is as overrun with viruses as you say then it may be past the capabilities of a free program. Unless you know a tech savvy person that would do it for free, then taking it to a specialist and paying them to clean the shit out of it seems like your only real option. You could reformat it, but that would entail having the proper backup/restore/repair programs that come with the computer, usually on a disc that comes packaged with all the other laptop crap.

Honestly, I would seek out some independent computer repair people and ask them for a rough estimate. Geek Squad is always a bad idea because they'll take every dollar out of your pocket, like they'll charge you $100 just to look at it and won't put that money towards whatever fix is necessary, unless they've changed since the last time I used them many moons ago.

The only other thing I could think of trying is a System Restore, most come with it on by default and they set up System Restore points that you can set the computer to go back to. I suppose if you have a System Restore point that goes far enough back to when the computer had no viruses... it might be possible to save it? I dunno though, it sounds like the laptop is infested pretty hardcore and that might not even do it.

I'm not much of a tech expert though, so... just my two cents.

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Re: How Can I Clean My Cousin's Laptop of Viruses
« Reply #2 on: November 02, 2014, 07:02:13 AM »
Yeah, I think spending is the only way to go TBH.

if the laptop isn't very good it may be cheaper to buy new one Or maybe try an actual paid antivirus like Norton?



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Re: How Can I Clean My Cousin's Laptop of Viruses
« Reply #3 on: November 02, 2014, 02:46:04 PM »
I wouldn't spend. Just reformat after backing up documents and pictures.  You're supposed to reformat every six months or so anyway.  You need a system disc like Drew said or a regular Windows install disc would work as well.  That said, you can also install Windows from a flash drive, so that's an option too. 

Use Ninite.com to pick up anything that you need to install back to the computer.  It's got a ton of stuff and works really well. 

Also, Norton is literally the worst.  Any of those paid ones that you can try do "okay" but they don't really do a great job of getting into everything it needs to.  Legitimately the best one I've ever used (and I've tried them all, Avast, AVG, Kaspersky, and so on) is Windows Defender/Microsoft Security Essentials.  MSE/WD are built into the system so there aren't as many roadblocks/obstacles for it like you have with 3rd party AV.

Additionally, if you don't want to go the reformatting route, run Malware Bytes and Spybot S&D in addition to whatever virus scan you wind up going with.  There are all kinds of different malicious software and that trio will deal with all of it.

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Re: How Can I Clean My Cousin's Laptop of Viruses
« Reply #4 on: November 17, 2014, 04:07:08 PM »
I definitely co-sign on MSE and Spybot.  If you were ridiculously savvy, you could manually take some of them down yourself...but I would sooo not recommend that unless you're one hundred percent straight on your skills.






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Re: How Can I Clean My Cousin's Laptop of Viruses
« Reply #5 on: December 07, 2014, 11:56:49 AM »
I definitely co-sign on MSE and Spybot.  If you were ridiculously savvy, you could manually take some of them down yourself...but I would sooo not recommend that unless you're one hundred percent straight on your skills.

Anndddd I'm not. I tried MSE and Spybot. No such luck. She needs to reformat, but doesn't have a legal copy of windows.







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